
Let's get to a good old rant though, while we're here. I apologize in advance for those of you who use AOL, and like it. I did a "free trial" with them last Spring, for two months. And according to their rules, I terminated my free period before the end of the two months. Almost 6 months later, I got a bill today asking for $160. I called, and the only positive thing I can say is I didn't have to wait, they must have finally hired more people to handle complaints, since they seem to have so many. The lady, let's call her "Stupid Piece of Human excrement" to make it easy, asked how she could help me.
Me: I had two months of a free trial, canceled it, and I now have a $160 bill for service I did not use.
Stupid Piece of Human excrement: I have no record of you canceling your trial period.
Obviously, you twit, or I wouldn't be holding this bill.
Me: Apparently, or I wouldn't have been billed. However, I did call and cancel.
Stupid Piece of Human excrement: I show no record of this, sir. Do you have your cancellation order number?
Me: No, I don't even think they gave me such a number, and I didn't think it was a difficult task for you to turn off my free trial.
Stupid Piece of Human excrement: Without a record or number, you owe $160.
Me: You can see by the account activity that I did not use it past my free trial date, therefore I am not paying it.
Stupid Piece of Human excrement: My Supervisor who must have magically appeared nearby and mystically known all details of the conversation said I could reduce it to $90, and if you pay at least $50 of it today, you can avoid going to collections.
Collections? Oh Reallllllyyyyy......
Me: I am not paying anything, unless you can show me I used the account past my free trial, which I did not. Let me talk to your Supervisor.
Stupid Piece of Human excrement: He is no longer available, sir. I guess he magically teleported away, as quickly as he had appeared.
Me: Who can I talk to about this then? It's obviously not her, and my patience with her is quickly running out.
Stupid Piece of Human excrement: I can give you the Dispute Department as soon as you decide if you are paying $50, the minimum, $90, or the full amount.
Me: I am not paying any amount, I am disputing the entire freaking bill,
Stupid Piece of Human excrement: The address is PO Box something something. And how much did you want to pay today?
Me: Nothing! And you are seriously telling me that a technology based company doesn't have an email address or website for disputes? Only a PO box? I find that hard to believe. I do find that hard to believe.
Stupid Piece of Human excrement: Yes sir, your dispute must be in writing. Which amount will you be disputing in your letter?
Totally exasperated by now. Me: All of it!
Stupid Piece of Human excrement: I'm not sure I understand sir, so what amount exactly are you wanting to pay right now?
Silence. End Call.
Never again. Ever.